Complaints Policy

  1. Should you have any query or complaint, it is important that you advise your usual contact at CanadianForex before taking any other action. Our dealers and administrative staff will be pleased to help and may be able to resolve your query or complaint immediately. If you cannot, or do not wish to, contact them, please contact our Client Support Services Department on 1-800-680-0750 or at compliance@canadianforex.ca for information on how complaints are handled by us internally.
  2. In the unlikely event that your concerns cannot be resolved at the first point of contact, we will refer the matter to our Complaints Officer, who will conduct their own investigation and respond to you in writing.
  3. We are committed to resolving complaints through our internal complaints procedure. However, should you still remain dissatisfied following the final response from our Complaints Officer, you can refer your case to an independent arbitrator. Under the Client Agreement you agree to be bound by a decision of an arbitrator, such as one appointed by the ADR Chambers in Toronto or a similar arbitration body. The contact details for ADR Chambers are: 112 Adelaide Street East, Suite 200, Toronto, Ontario, M5C 1K9, T: (416) 362-8555, F: (416) 362-8825
    Toll Free: 1-800-856-5154, Email: adr@adrchambers.com.
  4. You should be aware that the above procedure does not prevent either you or CanadianForex from applying to a court for urgent injunctive relief, nor does it prevent either party from lodging an appeal against the decision of the arbitrator in a court.

 

Currency Converter


Market Rate For information purposes only. Terms of Use
For details, see My FX Dashboard

For CanadianForex’s customer rate
Log In or Register Now
Rate: 0.7575
=
Rate: 1.3201
=

Register Free

For international money transfers at better rates than the banks, register now.


Get our free commentary



RSS Follow Facebook Twitter Follow on LinkedIn Google Plus Follow on YouTube

Get free rate alerts

/
 
Choose currency pair and enter the exchange rate. An alert will be triggered when the exchange rate is reached and an email will be sent to you. You can unsubscribe any time and your email address is safe – see our Privacy Policy.

NOTE: These rates are for informational purposes only

        © 2015 Copyright