Complaints Policy

  1. Should you have any query or complaint, it is important that you advise your usual contact at CanadianForex before taking any other action. Our dealers and administrative staff will be pleased to help and may be able to resolve your query or complaint immediately. If you cannot, or do not wish to, contact them, please contact our Client Support Services Department on 1-800-680-0750 or at compliance@canadianforex.ca for information on how complaints are handled by us internally.
  2. In the unlikely event that your concerns cannot be resolved at the first point of contact, we will refer the matter to our Complaints Officer, who will conduct their own investigation and respond to you in writing.
  3. We are committed to resolving complaints through our internal complaints procedure. However, should you still remain dissatisfied following the final response from our Complaints Officer, you can refer your case to an independent arbitrator. Under the Client Agreement you agree to be bound by a decision of an arbitrator, such as one appointed by the ADR Chambers in Toronto or a similar arbitration body. The contact details for ADR Chambers are: 112 Adelaide Street East, Suite 200, Toronto, Ontario, M5C 1K9, T: (416) 362-8555, F: (416) 362-8825
    Toll Free: 1-800-856-5154, Email: adr@adrchambers.com.
  4. You should be aware that the above procedure does not prevent either you or CanadianForex from applying to a court for urgent injunctive relief, nor does it prevent either party from lodging an appeal against the decision of the arbitrator in a court.


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© 2011 Copyright CanadianForex Limited

CanadianForex is part of the global OzForex Group and is a wholly owned subsidiary of OzForex Pty Ltd (ACN: 092 375 703), an Australian company, whose shareholders include Accel Partners and the Carlyle Group in the US, and Macquarie Bank in Australia.

Where any information is provided by CanadianForex, it is done so without considering the investment objectives, financial situation and particular needs of any person. Before acting on any general advice, you should consider its appropriateness to your circumstances. To the extent permitted by law, CanadianForex makes no warranty as to the accuracy or suitability of any information and accepts no responsibility for errors or misstatements, negligent or otherwise. Any quotes given are indicative only. The information may be based on assumptions or market conditions and may change without notice. No part of the information is to be construed as a solicitation to make a financial investment.

DISCLAIMER: CanadianForex makes no warranty, express or implied, concerning the suitability, completeness, quality or exactness of the information and models provided in this web site. Read full disclaimer.

CanadianForex provides international money transfer services to private clients and business customers. Use our free currency converter, exchange rate charts, economic calendar, in-depth currency news and updates and benefit from competitive exchange rates and outstanding customer service.